Digital Transformation is an imperative forcing organizations . like yours to shift to offering higher-value experiences. In the Digital Era, at least some of your organization’s core offerings are software based, bringing the digital and physical worlds together.
Microsoft is focused on empowering every individual and every organization to achieve
more through Digital Transformation.
Tailor individual customer experiences by harnessing data and drawing actionable insights.
Accelerate the responsiveness of your business, improve service levels, and reduce costs with intelligent processes.
Help employees to achieve more by creating a work environment that's intelligent, flexible, and secure.
Differentiate and capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight.
Patients could receive guidance and treatment
when needed, access their medical records, have
an improved experience during ofice visits, and
receive ongoing personalized support.
Clinicians could easily access and record patient
information from anywhere, remotely provide
and coordinate care in real-time with other care
team members, and streamline scheduling and
administration. Providers could analyze the clinical and population health data from many sources
to identity disease patterns, predict outbreaks, and determine best practices for improving treatment.
Clinicians could proactively identify at-risk patients by analyzing their medical records, use data from smart devices to provide personalized care, and make timely interventions to reduce risk of hospitalization.
Understanding your customer experience journey is your irst step towards identifying digital hot spots and re-imagining your business.
• Seeking healthcare information online
• Choosing a physician or caregiving
facility
•Remote interactions with care team
through telemedicine
• Scheduling appointment
• Interactions among physicians, clinicians, and other care team members
• Ongoing patient care reminders
• Prescribing and approving prescriptions and reills.
• Accessing electronic health records
• Sharing records with other provider
organizations
• Measuring and reporting treatment
outcomes and patient satisfaction
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