Microsoft's Vision for the Digital Era

Digital Transformation is an imperative forcing organizations . like yours to shift to offering higher-value experiences. In the Digital Era, at least some of your organization’s core offerings are software based, bringing the digital and physical worlds together.

Digital Transformation Customer Outcomes

Microsoft is focused on empowering every individual and every organization to achieve
more through Digital Transformation.

Engage Your Customers

Tailor individual customer experiences by harnessing data and drawing actionable insights.

Optimize Your Operations

Accelerate the responsiveness of your business, improve service levels, and reduce costs with intelligent processes.

Empower Your Employees

Help employees to achieve more by creating a work environment that's intelligent, flexible, and secure.

Transform Your Products

Differentiate and capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight.

Imagine If...

Patients could receive guidance and treatment
when needed, access their medical records, have
an improved experience during ofice visits, and
receive ongoing personalized support.
Clinicians could easily access and record patient
information from anywhere, remotely provide
and coordinate care in real-time with other care
team members, and streamline scheduling and
administration. Providers could analyze the clinical and population health data from many sources
to identity disease patterns, predict outbreaks, and determine best practices for improving treatment.

Clinicians could proactively identify at-risk patients by analyzing their medical records, use data from smart devices to provide personalized care, and make timely interventions to reduce risk of hospitalization.

Customer Experience Journey

Understanding your customer experience journey is your irst step towards identifying digital hot spots and re-imagining your business.

Patient

• Seeking healthcare information online
• Choosing a physician or caregiving facility
•Remote interactions with care team through telemedicine
• Scheduling appointment

Care team

• Interactions among physicians, clinicians, and other care team members
• Ongoing patient care reminders
• Prescribing and approving prescriptions and reills.

Health records

• Accessing electronic health records
• Sharing records with other provider organizations
• Measuring and reporting treatment outcomes and patient satisfaction

Emails

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